Clinical Program Manager
Job description
This position will lead TYC’s growing clinical team and work closely with the Executive Director to shape the agency’s clinical programming for youth in Greater Nashua. This role includes staff management, establishing and overseeing clinical practice protocols, quality assurance of clinical services, and providing some direct client service. The ideal Clinical Program Manager takes a collaborative approach within all agency program areas and with our community partners.
Salary and Benefits
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4 weeks per year paid time off, 11 paid holidays; flexible, family-friendly schedule; medical, dental, short- and long-term disability, and life insurance, with TYC covering more than 90 percent of the employee’s insurance package.
Overall Responsibilities
Program Development and Reporting (35%)
Oversee the clinical operations of TYC in alignment with the agency mission and strategic plan, including establishing clinical goals and adjustments as needed to meet community needs
Collaborate within all TYC programs to assure a strong integrated system of care for clients
Coordinate with community partners on clinical initiatives and represent TYC in program partnership and coordination meetings
Collaborate with the Executive Director to ensure compliance with contractual deliverables and complete clinical program reporting for grant and contract funding
Direct Client Service (35%)
Co-facilitate clinical support groups and clinical/substance use prevention groups
Consult with the Court Diversion Director on clinical aspects of diversion program and support monthly panels by conducting intakes
Maintain a caseload of clients/groups and provide social-emotional trainings for community partners
Clinical Staff Management and Support (25%)
Lead and manage clinical staff through recruitment, retention, mentoring and coaching, ensuring staff engagement to meet agency and program goals and objectives
Ensure staff meet ethical standards and ensure their timely performance evaluation
Review and approve assessments and treatment plans, and provide guidance in discharge planning to counselors
Organizational Operations (5%)
These are organization-wide responsibilities. All staff hold the following responsibilities:
Engage in deep professional development
Participate in staff meetings, attend community events, and otherwise contribute to strengthening the deep roots within our community, both internally and externally
What we are looking for
Master’s degree in Social Work or Counseling
Licensed New Hampshire Clinical Social Worker or Clinical Mental Health Counselor required; Master Licensed Alcohol and Drug Counselor a plus
At least five years experience in youth mental health counseling or clinical social work
At least three years experience managing staff
Experience with substance use prevention and education programming
Experience working with underserved populations
Strong written and verbal communication skills
Ability to work independently with willingness to take initiative in addressing concerns and issues
Proficient with computer-based applications such as MS Office and electronic health records
Commitment to our mission and values of empowering youth and their families and ensuring access to care for underserved populations
Work Environment
This is a full-time, exempt position. We work 37.5 hours a week, which includes some evenings until 7 p.m. for direct client services. We believe in work-life balance and are committed to keeping the workload in alignment with the true hours worked. Due to the nature of our work, this role is primarily in-office, however there is flexibility to work limited hours from home. We currently offer free, weekly COVID testing to staff. On rare occasions, we work weekends–usually for fundraising or attending partner organization’s events.
Salary Structure
The final salary offer will be dependent on experience and levels of responsibilities within TYC.
Background Check
A criminal history background check will be conducted on the final candidate prior to beginning employment. A criminal background will not automatically eliminate you from consideration.
Equal Opportunity Employer
TYC is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran status, or any other class protected by law. Assistance and/or reasonable accommodations during the application process are available to individuals upon request.
How to apply
Please submit your resume and a cover letter by email to Director of Finance, Administration & Development Jessica Ayala at jayala@tycnh.org.